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I HAVE SHOT OVER 500 PROFESSIONAL ESCAPE ROOM PHOTOS. HERE I TELL YOU WHAT I HAVE LEARNED

Do the images you use to promote your Escape Room inspire enthusiasm?

Do your Escape Room photographs inspire the imagination of your customers?

When potential customers see the photos on your website, can’t you wait to book an Escape Game and explore the secrets that are hinted at in the pictures?

This blog entry is about Escape Room photography. We’ll give you four basic rules to create your own spectacular marketing images for your Live Escape Room.

Read on to discover the secrets behind the Escape Room photos that will help sell your Escape Games.

A first fundamental difference lies in the approach and attitude to photographing Escape Games.

Competitors often focus on copying a single style without realizing that a new photo concept should be developed for each new location.

For each new escape game to be photographed, the goal should be to create something unique – something with its own individual soul.

4 RULES FOR GREAT ESCAPE ROOM PHOTOS

It’s important to understand that high quality business photos need to combine many different factors – it’s not always enough to hire a good photographer.

Here are my recommendations for Escape Room photos that look alive and make your Escape Game an absolute must.

Even if you don’t have a large budget for promotional photography, if you follow these four rules, you’ll have found an efficient way to market your live escape game.

RULE 1: DON’T JUST TAKE A PICTURE OF YOUR ESCAPE ROOM – TELL A STORY

A snapshot taken with your phone outside the door of your Escape Room will not highlight the best qualities of the Escape Game.

Also think about what your target audience is looking for in an Escape Game adventure.

Yes, they know that they are in a room built for the purpose of an escape game. They know that they are not really trapped or in danger. But they want to imagine that they are in an environment that was promised to them – whether it is a medieval dungeon or a space station in another dimension.

So the photos of your Escape Room should not look like the set of a dungeon or a space station – they should look like real.

It’s like creating a poster for a movie.

You wouldn’t go into a feature film with a poster just showing the movie set.

So why would you expect an Escape Room customer to try your game when you promote it with equally inconspicuous images?

Escape Room photos should capture the viewer’s attention on two levels: the image and the story behind it (the implied adventure).

 

Setting: Underline the best features of your Escape Room

Escape Dream Players want to immerse themselves in another world.

Show them the best, most imaginative version of this world in your flight dream photos. To do this, you can use a wide angle and the highest resolution.

Of course, the better your flight dream looks in reality, the better the photos will look.

Photos of well-designed escape rooms are much easier to take because the settings are so realistic.

The most impressive Escape Rooms are not designed by entrepreneurs who just want to make money. They are designed with a lot of love for storytelling and incredible dedication to creating immersive environments for their customers.

When I get together with the teams behind these extraordinary live escape games, I often hear stories of sleepless nights, the formulation and perfection of ideas and non-stop days when the best engineers, builders and decorators want to get the most out of an escape game idea.

Some Claustrophobia franchisees have been working with cinema art directors

This all-in approach can be felt in every detail of the spaces they create.

The teams involved in this thorough, detailed planning offer the best customer experience and have the highest rated rooms.

And it’s only right to put the same time and effort into your promotional photography.

You should treat photography the same way.

Your photos should show potential customers how realistic your set decorations and props are and how much effort has been put into every little detail.

If you can add elements that can’t actually be found in the room, but reinforce the impression, don’t hesitate to use them.

Although these elements can’t be present in the Escape Room, they fan out players’ ideas before they book.

Adventure: Tell a story

It is not only the scenery, but also the history of the Escape Room that influences the customer perception of your photos.

Your room theme will help determine what kind of story to tell in the photos.

You will find that – to create good stories – some settings are simpler than others.

I have found that the most spectacular images come from escape rooms with unusual settings and stories: scary basements; caves; space stations; pirate ships; secret science laboratories; military bases; future; cyberpunk; post-apocalyptic bunkers. . . the universes of cinema and computer games.

These escape rooms require a much higher budget, but the results are worth it.

The most difficult photos are those of ordinary environments, such as offices, schools, gyms, apartments, hospitals and prisons, because the stories playing in such places can be seen every day in real life.

 

RULE 2: ALWAYS INTEGRATE PEOPLE INTO YOUR ESCAPE ROOM PHOTOS.

A picture of an empty room – no matter how artistically you shot it – doesn’t really stimulate the imagination.

When you add a model to an Escape Room photo, you complete the story. And that’s ultimately what your customers are looking for.

A good strategy if you have a tight budget is to have at least two models – usually a man and a woman. You photograph them in active poses that inspire teamwork; interacting with mechanisms, puzzles and hidden objects; in unexpected actions; and, of course, with lots of emotions.

A simple and obvious rule should be kept in mind: Customers see the models in the photos as placeholders for the people playing the game, i.e. potentially themselves. So if you want to represent Escape Game players in your photos, they should roughly match your target audience.

Since space narratives have become more complex, you should consider working with actors who also embody “non-player characters”. So if your escape game includes an old charismatic wizard, a witch, a knight or a crazy genius, add that character to the pictures as well.

Choosing the right models for your Escape Room photos

Of course, the actors in the photo strongly influence customer perception.

You may be surprised, but professional models are rarely suitable for shooting Escape Room photos.

Marketing an Escape Game is not the same as advertising a car, a phone or a kitchen. Many of the models you can find at model agencies are not used to the way they act to create a truly realistic Escape Room atmosphere.

You need actors who can play realistic emotions, movements and attitudes.

If you have artistic friends who can help you, this is the easiest way to recruit talent for your photo shoots.

If you decide to hire professionals, look for actors – or actresses – instead of photo models. They are often better suited!

Another piece of advice: If you take photos to promote several different rooms, make sure you use different actors for each Escape Room or adjust the costumes and make-up so that they are not recognizable as the same people every time.

The goal is that each Escape Game experience exists in its own fictional universe. If the same people exist in all universes at the same time, it will spoil the illusion.

RULE 3: AVOID SPOILERS.

When I’m talking about things that shouldn’t happen – then of course you should prevent the audience from discovering the secrets of your escape room before they have booked an escape game.

To do this, you should often change the arrangement of props throughout the room and consciously show actors performing actions that the real players don’t have to do during the course of the game.

 

RULE 4: HIRE A PHOTOGRAPHER WHO IS FAMILIAR WITH THE ESCAPE ROOM SCENE.

To unfold the full potential of the scenery, the plot and the actors, the last and most important element is the right photographer.

When the Escape Games were about to gain popularity, many specialized artists appeared: Escape Room designers, engineers, decorators and much more.

However, you couldn’t see that many Escape Room photographers appeared on the market. Unfortunately, photographers working in other industries tend to miss the real essence of the Escape Room.

For example, wedding photographers specialize in working in well-lit places and often do not have the necessary skills to use light for atmospheric effects.

Professional indoor photographers are not used to capturing the emotions of the actors. Studio commercial photographers specialize in working in large, clean environments where you can accommodate a flash and large softboxes.

When these photographers face a photo shoot in which they have to capture the fine details of a narrow, dark, dirty room with running water on the floor and an actor firing a gun, they are often unprepared.

So don’t stop looking until you find a photographer who understands the challenges of outstanding Escape Room photos.

CONCLUSION: THE DEVELOPMENT OF THE FUNTAINMENT INDUSTRY

As Escape Games evolve, Escape Room photography must also adapt to new needs.

The industry has not stopped and photography has changed with it.

Escape rooms inspire the creation of boundless new entertainment formats.

Today, immersive forms of entertainment have established themselves, including elements such as children’s quests; partially or fully immersive theatre performances (both on stage and in real locations); real-life puzzle quests; active games where atmosphere and story are more important than solving the puzzle; and much more.

For these areas, the boundaries of what can be shown in advertising images need to be extended.

There are several ways to take Escape Room photography to the next level:

Take photos with 20 actors instead of two or three.

Alternate the wide angle with close-ups of emotions.

Let the atmosphere of your pictures become denser and more cinematic – with dust, smoke and dirt flying around.

Experiment with effects that are missing from the game – water, blood, bombings, shots and open fire – to create spectacular cinematic images.

Create photos that surprise – from Escape Games or other immersive fun offerings.

This approach is the only way to continue developing a unique product and giving people access to the great Escape Game leisure experience.

 

The 10 escape room alternatives for the escape game of the future

The secret to delight guests = Integrate fresh, fun, challenging puzzles into a compelling story.

Maybe you already know that?

But what happens when other providers open an escape game near you, and they already know the secret?

Well, you can continue in the hope that your customer service, competitive prices and positive reviews will keep you afloat.

Or you can look at the trends, consider the direction the industry is taking and try something that no one in your city or region has ever dared to do before. How is the funtainment industry developing and how can you set a trend?

Read on and get ready for the future of the Escape Room!

While escape dreams are gaining popularity around the world, fans are demanding more and more creativity and challenges from escape room operators.

When the Live Escape Rooms started their triumphal march about 10 years ago, they were a new, exciting form of entertainment, and players were impressed by the concept.

The format itself was so new that the design of the escape game was often a secondary concern. That doesn’t mean that the early Escape Rooms were badly designed, but in a market with little competition, any escape room was a big deal, regardless of scenario, decoration, and other factors that are now increasingly a priority.

Today, people who know the Escape Room experience and the mechanism of “unlocking a box to find another clue that leads to the code to unlock another box, etc.” have the need to go to the next level of difficulty in Escape Game.

Unfortunately, not all providers of live escape games are prepared for this development.

Many entrepreneurs are resting on the great success they had with their original rooms and hesitating to change their format, storylines or puzzles.

Others entered the business after the big boom had begun, creating escape rooms similar to those they had visited and enjoyed themselves.

For example, flight quests in Moscow did not make their big breakthrough until 2014. In July 2015, Moscow then had the second highest number of escape rooms in a single city in the world, outside Asia, where the trend began.

New escape rooms appeared almost daily, built by entrepreneurs who wanted to copy the success of other escape spaces throughout the city.

And why not?

Escape spaces were easy to set up with a reasonable budget, and they often quickly yielded a good one. The reasons for not trying out this exciting new leisure offer were hard to find.

In the beginning.

The explosion of Escape Games in Moscow, coupled with a general absence of fresh, new ideas, meant that the exciting group experience essentially stagnated until the end of 2015.

Many businessmen could not withstand the competition and went broke. Large Escape Room providers were able to keep their heads above water by reducing the number of stores they operated.

And then there were those who realized that people weren’t tired of solving puzzles – they were tired of always solving the same puzzles.

Experienced escape operators began to think innovatively and created a variety of alternatives to offer fans fresh, new challenges. It turned out that the secret wasn’t to offer newer puzzles – the secret was to offer something that no one had heard before.

So here are some of the exciting new Escape Room alternatives to give Escape game lovers a new thrill.

 

QUEST PERFORMANCES (Interactive THEATER)

Many have compared live escape games to video games – as scenarios in which players enter a game world created by the authors, but in this case without the limitations of video games. For example, in an escape room, any object can be touched and examined.

In quest performances, players can also interact with non-player characters (NPCs).

As in a classic Escape Room, players enter the room (which can be larger than one or two rooms, depending on the story) and are confronted with a series of challenges within a time period (usually 60 to 90 minutes).

The quests combine elements of an escape game with those of a theatre performance in which the actors participate to create an authentic narrative.

In some cases, actors can help players, give clues, or mislead players with irrelevant or inaccurate information. In a horror themed room, they can appear as a threat. In a large-scale adventure game, they can act as guides.

This interaction – along with atmosphere, lighting, and special effects – adds increased emotional complexity to the Escape Game.

Because players can adjust their decisions based on the actions of the players, the completion of the game is often unpredictable.

In a classic Escape Room, failure is often based on the fact that you can’t find a necessary key and can’t leave the room within 60 minutes. In a quest performance, victory or defeat can depend on the player’s choices and how they affect the overall plan. The focus is more on telling an emotionally satisfying story than testing players’ puzzle skills.

Multiple players can immediately participate in a Mystery Play. For example, their two-hour Shawshank Redemption game places between 50 and 100 prisoners (players) in a 2,000 square foot penal colony and challenges them to find a way to escape. Players are provided with prison uniforms and are completely immersed in history.

Numerous immersive and interactive escape games have already been implemented with great success in various cities and countries. For escape operators looking for a way to stand out from the competition, this format offers many possibilities.
LABIRINTARIUM

Labirintarium is a popular new quest experience that can be an interesting innovation for any Escape Room.

It’s a 70-minute team game for two to 20 players that takes place in a steel and concrete labyrinth.

The game consists of six game zones, each containing either a labyrinth (a stripe labyrinth, a mirror labyrinth, and a labyrinth that must be traversed in the dark) or an active team challenge. As players make their way through the zones, they earn or collect coins that can be redeemed at the end.

In addition to the labyrinth and puzzle challenges, unexpected actors appear to increase players’ adrenaline levels and create a sense of excitement.

Advantages for running a Labirintarium game are:

More than one team can play at a time; once teams have conquered the first zones, new teams can enter the zone.
The expanded room allows larger groups to participate, which can generate more revenue.
The challenges are on a larger scale; small, fragile puzzles that need to be maintained, reset, and replaced are unnecessary.
With gameplay that is more active than mental, visitors are more likely to repeat their visit.

 

ACTION QUESTS

Action quests combine the play elements of classic Escape Rooms, Quest Performances, LARPing, and Sports Competitions.

Like a classic Escape Room, Action Quest players are trapped in a game room designed to transport them into a fictional world. They are given a time limit (usually one or two hours) and a goal that requires a series of mental and physical challenges.

The crucial feature is the focus on physical activity; players must run, jump, crawl, climb and – in some cases – use weapons (e.g. laser tag or paintball).

As with a video game, a team’s victory does not depend solely on a successful escape from the game room. Players can collect points, artifacts or treasures and defeat other teams or armies of actors in combat.

Large groups can participate in action quests simultaneously, and themes can be extremely varied. Players try to survive a zombie apocalypse, find a lost artifact, or overthrow a terrible king. The potential for themed costumes and role-playing games to complement the classic Escape Game makes Action Quests a great leisure activity for a wide audience.
HIDE IN THE DARK

Another attraction that has become popular in Moscow is hiding and searching in the dark. These games can accommodate large groups and take place in completely dark rooms equipped with labyrinths and several hiding places.

In some of these games, players are challenged to hide from an actor wearing night vision goggles. Special light and sound effects complete the atmosphere.
LIVE ARCADE

Live arcade games are inspired by old video games where players run around and play different challenges that require a variety of skills.

In this dynamic format, teams of two to four players set out in search of a series of unique mini-games, each lasting approximately 15-20 minutes.

Each route has its own rules and tasks, but they all require players to jump, run, dodge, climb, balance and shoot to score the maximum number of points.
QUESTS FOR CHILDREN

Although many Escape Room providers allow children (accompanied by adults) to participate in their games, and some even offer games designed for children, this branch of Escape Games has not yet been fully explored.

Escape games encourage players to test communication, teamwork, critical thinking and other valuable skills. As these are skills that tomorrow’s adults will need in the job market, an Escape Room designed for children offers the chance to develop these key attributes at a young age.

For quests designed specifically for children, it is important that the stories are easily accessible for children, that age-appropriate puzzles are available, and that the design is child-sized.

 

LARGE CAPACITY QUESTS

Another variant of the Escape Game is a quest that is played citywide or over a large geographical area.

The scenarios for this type of escape game can be simple or complex or something in between. They can be scavenger hunts, escape game scenarios, zombie runs, or large-scale performances.

Some, like HiddenCity games in England, are a combination of a classic escape game and a scavenger hunt – players need to find clues to find objects.

Hidden City games can last up to five hours. Quests, clues and mysterious storylines are combined with marked breaks in local pubs and cafes along the way.

Some of these large-scale escape games include a storyline and a “survival goal” – players must walk through a section of the city without being spotted by actors “on patrol” (or a zombie pack).
DIGITALLY ENHANCED QUESTS

Nope. Not Virtual Reality. Not Virtual Reality (we’ll come to that in the next point). Digital enhanced quests use technology to expand puzzles and game elements, but VR glasses are not required.

For example, you could imagine a room with touchscreens in the walls and floors that creates an interactive environment that transforms and changes with the movement and decisions of the players throughout the course of the escape game.

No objects or props are required, and any scenario that has been programmed can be transferred to the Escape Room.
VIRTUAL REALITY

Virtual reality is already part of the everyday life of many people today. How can escape rooms benefit from it?

As VR systems have become more affordable and easier to use, the most important question for escape game providers is how to integrate VR technology into an entertainment offering. One possibility is to integrate VR technology into a “hyper-reality”. With atmospheric special effects, hot and cold air, humidity, smells, etc., the Escape Room experience can be taken to a whole new level with Virtual Reality.

 

ENTERTAINMENT PARKS

Although not specifically a game format, entertainment parks can certainly be seen as a fundamental step in the entertainment industry.

Similar to an amusement park that offers rides and games to entertain a family or group of friends for a whole day, an amusement park collects a variety of entertainment and leisure activities for groups in one place.

Visitors can play an Escape Room, then continue to a climbing wall, then play arcade games for a while, then let the kids play an escape game while they rest and enjoy a snack and a drink.

An important advantage for the operation of an entertainment park is the repeat business.

Many providers of escape games have discovered the need to continually update or change their scenarios to make customers come back again. Providing games that can be repeated (arcade games, bowling, billiards, etc.) along with food and drinks, gives visitors a reason to come back even if they have already played an escape room.

Now it’s your turn

Exciting recreational activities like Escape Games are still an absolute trend, but there is no rule that says you have to stay with the classic Escape Room format.

Escape spaces must evolve to continue to meet the needs of visitors.

Creative storytellers and puzzle players around the world are discovering unique and exciting ways to adapt the concept of Live Escape Games to new experiences every day.

For entertainment fans, this is fantastic news. And it’s also great news for the operators of Escape Rooms. With so many potential new stories and opportunities, the chances of success are unlimited.

What does the future of Live Escape Rooms hold for you? Do you have an idea that could be the next step in the development of this unique leisure activity? Now is the time to find out!

 

Escape spaces are becoming increasingly popular all over the world. Customers pay to be locked in a room for an hour – and they absolutely love it.

So should you sit back and just let your business run? Not so fast.

There is one thing that can ruin even the most amazing escape game… Poor customer service.

Maybe your team lacks training.
Maybe they have the wrong attitude.
Maybe you’re failing to keep your best employees.
Or maybe you’ve always hired the wrong people.

Don’t worry.

Today I’m giving 21 Human Resource tips on how to avoid all these mistakes.
1: MAKE A CONSCIOUS DECISION TO CHOOSE THE BEST
HIRING PEOPLE

Don’t hire everyone who seems to fit more or less well. Go in search of the best talent out there. Because it pays off. 81% of customers are actually more likely to hire again at

to join an escape game if they found the customer service excellent.

On the other hand, 95% will switch to another provider or fill out a complaint if they are disappointed with customer service.

Are you feeling the pressure now?

You should!
2: HIRE EMPLOYEES WHO HAVE SUBSCRIBED TO MAGAZINES…

… or just wear a brand of sneakers. Or who have been doing the same kind of sport for a long time. It’s the consistency you’re looking for.

High sales are expensive and take a lot of time, so the basic attitude of people who are looking for stability rather than constant change is a good start.
3: SEARCH FOR PEOPLE WHO HAVE EXPERIENCE IN CUSTOMER SERVICE – NOT NECESSARILY WITH ESCAPE GAMES

It can be tempting to hire someone as enthusiastic about your business as you are – but you’d better not.

You are looking for a Game Master.

A host who has to be player-oriented.

Focus on the candidates with previous experience in customer service, hotel management or as event hosts.

 

4: ASK THE CANDIDATES TO TEACH YOU A SKILL.

Just suggest: “Teach me something as if I don’t know anything about it” and see how he/she handles it.

As a Game Master you have to be able to explain the rules at the beginning and to lead the meeting or feedback at the end.

And if the candidate is not successful, you have at least learned something new!
5: HIRE EMOTIONALLY INTELLIGENT PEOPLE

It is important that your Game Master knows how to react if a team does not successfully complete the Escape Room.

If your customers don’t solve the puzzle in time, they still want to be satisfied – and it’s the employee’s job to find the right strategy to cheer them up.

At the interview, try to give hypothetical situations and ask how the candidate would proceed.
6: SELL THE JOB

In the end, a good Game Master needs some skills: several languages, emotional intelligence, a pleasant personality and great social skills.

These people often already have several job offers.

It is important that you mention all the motivation points both in the job advertisements and in the interview. One of the positive points for working in a Live Escape Room is the following:
7: SATISFIED CUSTOMERS

The difference between working in customer service in a call center and in an escape room is the average customer satisfaction.

While you’re calling the call center, it’s mostly about something not working. People who come to play Escape Dreams are curious, motivated and ready for a unique group experience.

Usually, after they leave the Escape Game, their level of happiness will be even higher – enhanced by adrenaline and a sense of fulfillment.

What could be more rewarding for a customer service representative than an atmosphere saturated with endorphins?

 

8: NO EXPERIENCE IS JUST ‘OK

Escape rooms are relatively new, so there are only a few people with relevant experience in this industry. But the industry is growing and demand is growing!

The industry is growing and the demand for Game Masters will increase.

And you are the one who can provide the candidate with this unique, long-term valuable experience.
9: GIVE A FREE ESCAPE GAME TO GOOD CANDIDATES

… if they have never tried your Escape Rooms before.

Not only will they understand what experience visitors have… They will associate your Escape Game with fun and joy.

They will be prepared to love their work.
10: MENTION THE POSSIBILITIES OF CAREER DEVELOPMENT OPPORTUNITIES

People are looking for development.

Now you could think: “There are no huge development opportunities in the Escape Room business”.

BUT: From Game Master you can become Location Manager and then – who knows? – maybe once a partner.

Okay, you have your dream team together. What now? 11: forget 8
11: FORGET 8-HOUR SHIFTS

An Escape Game usually takes one hour, so if you have 7 games today – you need staff for ± 7 hours, but if you only have 3 games – for ± 3 hours.

You also need people on weekends and for the late shifts.

So, what do you do?

 

You have options.

First of all, if you are not fully booked all the time – try a flexible working week.

This way you can pay your employees on a fixed monthly salary, but they can work 20 hours this week and 40 hours the next week.

This method has advantages and disadvantages, so make sure you and your employees both benefit.

Another option is that their employees work part-time.

Hire people for your live escape game who need flexible schedules.

These can be students, teens or people who have a passionate hobby that takes a considerable amount of time each day.
12: USE FOR YOUR MANAGEMENT TECHNOLOGY

If you want to hire young flexible people, it is very likely that they have grown up with the new media.

So use the technology – it makes your life easier.

Use an app that gives you flexible scheduling and instant employee notifications.
13: GIVE THE NEW EMPLOYEES INTENSIVE TRAINING.

Why? You think to yourself: “I can explain all tasks in one hour! You think to yourself: “But I can explain all the tasks in one hour!

Sure, it’s not about molecular biology. But if you are looking for a loyal and committed employee, you also have to offer something.
Happy employees = happy customers.

Your team feels confident and satisfied when they know exactly what to do in every situation.

People are more loyal and committed when they feel that management is thinking of them.

Get your team to pay more attention to the customers – by being a role model.

In the end, the training for the Game Master isn’t really that difficult. Just follow these 3 steps:

1. product training – tell them everything about the setup, administration, technical side and your customer service ideas.

2nd Shadowing – let the new employee follow his team leader for a few days.

3rd trial – turn the script over. Now let the team leader watch the employee. The beginner gets the chance to work autonomously in the Escape Room. The mentor can give feedback or help with a topic whenever necessary.

 

14: LET YOUR EMPLOYEES SPEAK WITH STRANGERS

So you hired your new employee based on his emotional intelligence.

Are you not quite sure?

Don’t worry, that can be trained.

Encourage your employee to spend time with other people.

Let him have a little small talk in public transport or with a barista – that’s a good start.
15: START SMALL COMPETITIONS

Let your employees fight for the amount of happy faces just for the fun of it.
But please don’t take it too seriously!
It’s a fun motivational booster, not a gladiator battlefield.
16: GO TO YOUR COMPETITORS FOR TEAMBUILDING

You know that HR managers organize team building events or other corporate events in Escape Rooms to analyze who is better at problem solving and leadership and use this information for potential promotions?

Why not do the same?

And you can get so much more out of it!

Here’s the plan:

Collect your team and visit a competitor’s escape room.
Explain that the purpose is to have fun and learn something new.
Play the Escape Game.
The next day you schedule half an hour before the start of the normal shift.
Let your team exchange opinions.

What did they like about the location?
What was positive about the customer service?
How did they feel?
What could have been better
What could be avoided?

 

Listen carefully.

You will probably get some business ideas and get to know your own employees better – who was more cooperative?

Who was attentive to details?

Who was more stress-resistant?

Be careful to reflect and analyze.

Repeat the visits from time to time.
17: GET PERSONAL.

… but only up to the point where you personally recognize your co-workers.

With a small team, you can schedule small meetings with anyone from time to time (1-2 times a month is enough) when your employees ask for feedback, concerns, etc. or praise for good performance.

Remember when you get feedback – you have to react to it.

Again, you are a role model for your employees – so if you want them to respond to customer concerns, you should do the same with your staff.
18: BE POSITIVE IN YOUR FEEDBACK.

The recognition that your employees are doing something right is psychologically more effective than focusing on negative points.

Sure, sometimes negative factors cannot be avoided.

Make sure that the negative points do not predominate.
19: HAPPY OR NOT?

You probably saw these buttons in the store around the corner:

The idea is simple – you have tables with a lot of smileys and questions like “How did you like the customer service on our Escape Game today?

Place the smileys somewhere where it’s hard to miss.

It’s a more efficient customer satisfaction survey.

Use it.

What do you get from these smiley faces?

You get continuous feedback for the customer service of your Escape Room.

You can monitor trends and fluctuations.

The capture rate is 30-40%.

Your employees are motivated because they get positive feedback immediately (who cares if an anonymous customer complains to Tripadvisor more than 2 months later?).

If someone uses a sad smiley, your employee can react on the spot and fix the situation.

 

20: THE BEST PRODUCT

HR research shows that these people are motivated who believe in what they are doing.

Customer service employees do good work when they know why they are doing it.

Do you have a vision and a purpose?

Have you communicated it to your employees?

Are you confident that you have the best Escape Room (in the city, in the region or in relation to a particular aspect)?

If you answered “yes” to all three of these questions – good work.
21: ACTIVATE THE CIRCLE OF FRIENDS

It’s sad when your best colleague leaves your escape room.

Not only because he or she was nice, but because you have to start the search again and go through the whole process again.

So why suffer?

Use your employee’s contacts.

We tend to hang out with people with similar interests and mindsets, so there is a good chance that someone within your team will know someone who would fit in well with the job.

If an employee recommends a suitable candidate – reward him or her with a nice motivating bonus.

Result:

Time / costs saved in candidate search – check
New employee hired – check
Old employees motivated – check